Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Replacement sim order not processed

I ordered a replacement sim as mine was lost on 10/06/2023 , the tracking shows it has not been processed, spoke on the phone with an agent who said there has been an issue, have spent a total of x6 hours on the phone and it has NOT BEEN RESOLVED. I ...

Visual Voicemail

Why do I keep getting this message?Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please contact your service provider for help.

Resolved! Refund of credit following change of provider

I have changed provider 19th June and I have £6.25 credit and £3 in rewardsdueback to me. Can you send me a cheque please? I was assured at 1500 hours uk time by your customer service officer that this was possible. Kind regards Janis MacLeod The tel...

Query about entries on my bill

My bill shows charges for texts to a number I don't recognise. 12 texts at £0.52 each time. What gives?

Resolved! log in

I can’t log in

Resolved! Top up

I just topped up by £15 to get the £15 bundle and it says I have the £10 bundle and £5 credit, how do I change it without paying more???

Resolved! payg sim

Hello I am trying to log in my o2 but I get a message that i do not have any services.I have a pay as you go sim which I have been using for a while.I want to top up but do not get option to top up.

Resolved! Switching from monthly billing

Hi, I have been with O2 on a monthly contract for years now. Looking to move to Pay as you go but not sure if I can keep my same O2 number? Thanks

Resolved! Number Port In Issue

Hi,I bought a new o2 sim on 08.06.2023 and made a request to keep my old number (from lyca mobile) on the same day.On 09.06.2023 both the sims stopped working. On 10.06.2023, the o2 sim got service but the port in had not happened.Been following up w...

Resolved! Won't let me Top Up Travel Sim

I am from Australia and picked up a travel sim in London to use around Europe. Calls to 4444 won't work and when I try to top up online it won't work either. I don't have an address in the UK either.

O2

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