Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! £2 missing from my acc

£2 missing from my acc. some one to explain me why?Thank you

top up not working

I have £10.88 credit, but the automatic bundle is not coming through. Normally it gets deducted automatically, but not this month. Can you help?

SIM only

I have called O2 3 days ago and set up a SIM only contract. I am currently on pay as you go. I havent had any confirmation email or any details or anything through the post how do I know if this has actually been set up ?my O2 account still says I'm ...

Sim order

I am waiting for my new sim, can you tell me where it is pls

Resolved! Data

That's odd. Usually I stay well below the 7 gigs on my data allowance. Never use more than 2-3 gigs. Most of the time I'm connected to the WiFi. Just got a message to say I've almost used up all my data and that they've added an extra gig. I haven't ...

Payment refused

Hello,I just payed £10 to top up and have a receipt of it on my bank account, but somehow I've zero on my O2 account?

Resolved! Classic PAYG SIM card

Is the payg SIM card which shows 7gb for £10 the same as a classic payg? I’m looking for one that I do not need to top up every month to keep number live. Top ups will be done randomly when required.

Re-too up

Hii have topped up but am getting texts saying I have not

Bundle Balance

I have just changed from a Big Bundle to a rolling plan.There was £9.43 balance left on my Big Bundle.How do I receive these funds?

I keep putting money on but top up doesn’t work

The last 2 months I have topped up my sons phone 4 times. I have changed the tariff and topped up but The mobile data still isn’t working. We have tried turning the phone off/on but still no mobile data. The credit has gone from £10 to £8 when not ev...

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