Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

O2 in Latvia, Im in Latvia, I use pay as you go bundle but i cant call somebody nd also do not rece

Hi im in Latvia, I use pay as you go bundle, so , at this time i do not use so much UK mobile phone number, thts why i ordered 5 Pounds Big Bundle... Nothing... I text text ROAM to switch Roaming regulations, still nothing, I cant receive any cals, a...

Cancellation

Hi there, my contract ends on 24 October and I no longer wants this agreement I want pay the lowest fare you have for voice only. I don’t need data thanks

Resolved! Missing device

Hi folks.Just logged onto to My02 to top up PAYG phone & got a shock.NO device or product on this account.YET they sent a code to phone WTH?Added phone & received another code which entered.After entering code got this message:Sorry we can't find any...

Resolved! Turkey big bundle pays as u go

How do I get a bolt on to use in turkey

Resolved! How can you change a £10 top up to a bundle as I wanted to continue my Bolton but got £10 credit in

I accidentally put credit on my phone instead of my monthly bill is there a way I can change it over to my monthly bolton

Opt out

Hello!How I can opt out my big bundle?Thank you.

New Big Bundle Sim

I bought the £10 big bundle sim for my daughter in store yesterday. The sim has connected to the network but the £10 we paid hasn’t activated so she cannot make calls, send texts etc. We have tried calling 4444 and typing in different numbers from th...

Resolved! Change to pay as you go

I would like to change to pay as you go tariff, but currently overseas. Can I ask what the procedure is. Do you send the new sim card to my current address. Can I ask you to post to another address or even an overseas address as I won't return to UK ...

Sign into account

Hello I changed password and can’t get into account to see the amount I have in O2

Can't switch to Rolling Plan

For a good half a year I was on a £10 Rolling Plan but up until a couple months ago my card simply will not work. I've tried both Visa and Mastercard but I get a technical error. That was through the O2 app. I just tried through the website and it ha...

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