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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 52198 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26355 Views
  • 19 replies
  • 2 kudos

Opt out

Hello!How I can opt out my big bundle?Thank you.

Sg5 by • Level 1: Joiner
  • 560 Views
  • 2 replies
  • 0 kudos

New Big Bundle Sim

I bought the £10 big bundle sim for my daughter in store yesterday. The sim has connected to the network but the £10 we paid hasn’t activated so she cannot make calls, send texts etc. We have tried calling 4444 and typing in different numbers from th...

Leanneay by • Level 1: Joiner
  • 530 Views
  • 3 replies
  • 0 kudos

Resolved! Change to pay as you go

I would like to change to pay as you go tariff, but currently overseas. Can I ask what the procedure is. Do you send the new sim card to my current address. Can I ask you to post to another address or even an overseas address as I won't return to UK ...

Lee163 by • Level 1: Joiner
  • 363 Views
  • 1 replies
  • 0 kudos

Sign into account

Hello I changed password and can’t get into account to see the amount I have in O2

Lynne7 by • Level 1: Joiner
  • 448 Views
  • 3 replies
  • 0 kudos

Can't switch to Rolling Plan

For a good half a year I was on a £10 Rolling Plan but up until a couple months ago my card simply will not work. I've tried both Visa and Mastercard but I get a technical error. That was through the O2 app. I just tried through the website and it ha...

£30 100gb sim

I recently purchased a new £30 100gb sim to use in France and on my arrival at my holiday home in France, it wasn't working so I checked my balance and it said it was zero, how is that, it saying I need to top up with another £30.

Bonnzo by • Level 1: Joiner
  • 321 Views
  • 1 replies
  • 0 kudos

My O2

When I log on to my O2 account, it says that I have no products or services. I have had a pay-as-you-go account for several years.What has happened?

Sharkfin by • Level 1: Joiner
  • 324 Views
  • 1 replies
  • 0 kudos
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