Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Avoiding O2 Number Deactivation

I'm traveling abroad, using different eSIMs, but I want to keep my O2 pay-as-you-go. I don't want to lose my UK number and return to the UK in a year. How often do I need to top-up my O2 PAYG account to avoid the number being permanently deactivated?...

Resolved! Lost sim overseas

Hi support team, I'm currently in Australia, I'll be here for a few more months (due back in October 2024) I just realised I have lost my sim card after swapping it. Can you post me a replacement to here? I am more than happy to pay for it. I use it ...

VAT

I would like to have bills that show VAT

how to cancel rolling plan

Hi allI have recently moved to another network but I can't find a way of cancelling the rolling plan, when I log in to my 02 no plan show up in there and after speaking to x3 people I had one of them tell me there is nothing he can do to help me canc...

Rolling contract, O2 says monies not received, but BANK has transaction number. - no data etc.

My sons phone lost all data/minutes etc, yet the rolling tariff was taken from bank by O2, Bank has confirmed that the transaction occurred and provided the transaction number. cut off 3 times from 02.

Resolved! O2 app on my phone to monitor my GB

Hello, I just passed to a PYG 10£ bandle tariff and wanted to monitor my GB data usage during the month....

MyO2 and PAYG registration - broken?

I have two new Classic PAYG SIMs here I am trying to set up for elderly family members, and want to register for MyO2 so I can top them up as required for them without needing to have the phone. Registration of these SIMs with MyO2 seems impossible. ...

Resolved! Top up but no data

When I top up, I only get a monetary value, no data. Why is this the case?

PAYG

I am not able to make calls or send texts today. I have a PAYG phone and there is absolutely no way to contact customer service. When I go on there they say that I need to phone the PAYG team (I can't make calls and no matter how many times I say so ...

Moving to pay as you go

I have purchased a pay as you go sim and the retentions team arranged to keep my nr. It would take 24 hours. Only that this was 10 days ago. Nothing happened and it has been hours on hold and getting cut off since. After much research the only soluti...

O2

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