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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 54434 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27581 Views
  • 19 replies
  • 2 kudos

Resolved! Talkalot

Hello, my Mum got a text today to say that 'Text and Web' the tariff she is on will be discontinued next year and will change to Standard PAYG Plus. For this you get 0 mins, 3000 texts, 500mb of data and 50 MMS messages for £10 a month. My question i...

koala321 by • Level 5: Ponderer
  • 2883 Views
  • 17 replies
  • 0 kudos

Resolved! My number has become extinct

Due to not using my phone for over three months the number is no longer working. How can I get it reactivated?

PaulE by • Level 1: Joiner
  • 677 Views
  • 6 replies
  • 0 kudos

Resolved! Can't dial

New sim. Topped up. Can't dial and receive cals. Some idea to fix it? I'm abroad at the moment. The plan is Pay as you go.

Techy by • Level 1: Joiner
  • 604 Views
  • 3 replies
  • 0 kudos

Resolved! Sim

Can I get my sim card number back? 

Chelseat by • Level 1: Joiner
  • 599 Views
  • 3 replies
  • 0 kudos

Fraud declined - Auto topup set up

Multiple phone calls with Customer Service and many many set-up attempts later, I remain stuck in a completely illogical situation: My cards are consistently rejected by O2. This is not a bank matter (confirmed) nor a card matter (confirmed). The O2 ...

y_SAHM by • Level 1: Joiner
  • 546 Views
  • 2 replies
  • 0 kudos

Changed to eSIM through uswitch

I took out a new sim only plan with uswitch. it was still with 02 but I chose to use a esim. for some reason I am being charged for two lines on my account. I have now got two phone numbers. One that I don’t use.can anyone helpl

Addicks11 by • Level 1: Joiner
  • 608 Views
  • 2 replies
  • 0 kudos
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