Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Tariff

I changed tariff and it’s not showing money has been taken

Resolved! Sim card

Hi, I would like to order a new pay as you go SIM card. How can I get one please?

Your website isn't working for top up payments

I am trying to top up my monthly amount from my computer. I cannot download your app from my iphone as it doesn't show up. However, when I get to the page to input my bank information it clicks over to another page and says its not working. If its no...

Abuse

Hi people I'm going through a bereavement and I'm suffering harassment from a 'family member' I would like to change my phone number, can I do this online or do I have to order a New Sim?

Resolved! sim card for gate automation

Does O2 have a sim card for my Videx GSM gate controller, i dont want to pay £10 per month i just need to top up as and when its required

Resolved! Change from contract to pay as you go

I want to change from monthly contract to pay as you go. Can you help? Many thanks , Colin

Billing

I was told I would get a refund for an error on your part for a bundle I purchased. I haven’t received this yet

Resolved! Top up

Take my next payment off my balance

Resolved! Cancel O2 pay as you go SIM

Hiyya,I have been using O2 pay as you go since May 2024 and stopped using from last month. I have paid until September 2024 and have not been using this SIM since last month. I am willing to cancel this SIM. How can I do it? I do not have any payment...

Resolved! eSIM activation

Hello, i switched from UK physical SIM to ESIM but I am unable to activate it as I am not in the UK right now. Is there any way to do this remotely? thanks,amy.

O2

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