This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Top Up Not Showing on My O2

Go to solution
Ross4
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎28-02-2021 11:18

on ‎28-02-2021 11:18

Yesterday I topped up my account with £10 and I received an email confirming it had been done. Today I checked online on MyO2 and it's still showing the old pre-top up balance. Can anybody help?

Message 1 of 6
1,236 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 149990 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

on ‎28-02-2021 11:25

on ‎28-02-2021 11:25

@Ross4 

Which tariff are you on?

If on a bundle, the credit is used to buy allowances on your anniversary date. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 6
1,234 Views
0 Kudos
5 REPLIES 5

Go to solution
MI5
Level 94: Supreme
  • 149990 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

on ‎28-02-2021 11:25

on ‎28-02-2021 11:25

@Ross4 

Which tariff are you on?

If on a bundle, the credit is used to buy allowances on your anniversary date. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
1,235 Views
0 Kudos

Go to solution
Ross4
Level 1: Joiner
In response to MI5
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎28-02-2021 13:45

on ‎28-02-2021 13:45

O.K. Thank you.
Message 3 of 6
1,215 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Ross4
  • 149990 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

on ‎28-02-2021 13:53

on ‎28-02-2021 13:53

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
1,213 Views
0 Kudos

Go to solution
Jozzysays
Level 1: Joiner
In response to MI5
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎21-04-2021 23:38

on ‎21-04-2021 23:38

hello, how does one stop auto-renewing the big bundle? thx

Message 5 of 6
1,167 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to Jozzysays
  • 126434 Posts
  • 832 Topics
  • 7558 Solutions
Registered:

on ‎21-04-2021 23:59

on ‎21-04-2021 23:59

Hi @Jozzysays 

 

Can I stop my auto top-up?
Yes. To stop your auto top-up and delete your details go to www.o2.co.uk/myo2. Then go to auto top-up and you can then cancel your auto top-up and details.
https://autotopup.o2.co.uk/o2uk/FAQ.aspx 
If you have any probleems then contact O2 on 4445 or any number in this guide
Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 6 of 6
1,162 Views
0 Kudos
Top Kudoed Authors
View All
Top