The O2 SIM I ordered over a week ago hasn't arrived yet

[hysara97]

I ordered a free pay as you go SIM on the 11th of this month, I received a confirmation email saying that I'd be getting it in the next three days but it's been over a week and it hasn't arrived yet.

I think I put the wrong number when I ordered it so they've probably called but I wasn't able to answer. Not sure what to do now, maybe I should order a new one?

It was the 6GB unlimited calls unlimited text £10 pay as you go SIM deal.

[Cleoriff · Accepted solution]

hI @hysara97 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call