Problem with Big Bundle Pay as You Go Plan

[bitter]

Hello,

I'm a new O2 customer, and I got the £15 big bundle plan which is promoted as coming with 60GB of data instead of 20GB. However, after I put a £15 credit in my account, I have 20GB of data, not 60GB. Did I miss a step in the activation of my card? 

Any help is appreciated. Thank you!

[jonsie]

Have a look at this link

Guide: Where is my discount or Extra Data? 

[bitter]

Hi, thanks for the reply. I just tried to add my extra data as a bolt-on but I cannot view a free bolt-on for that. It says I have to pay the  extra data. 

[Breanna]

Hi @bitter were you able to get this worked out? If not, it might be worth contacting O2 on social media--  Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

[bitter · Accepted solution]

Thank you @Breanna. I have solved the problem by texting MORE to 2424.

[Breanna]

Thanks for letting us know @bitter!