PAC change not taken place for nearly a week now

[Moboy02]

Hi everyone, I changed over from 1p mobile to O2 on Friday 25th April 2025 and contacted O2 customer services on the same date to give the PAC code. They told me the change would take place on Monday 28th. By noon no port had taken place so after calling again they said it would take place by the end of the day. Checked on Tuesday morning and no change so after calling customer services again was told due to a holiday in South Africa the port hadn't taken place as no one was working on the port team and it would definitely happen by the end of the day. Morning of Wednesday 30th  still no port over. This is ridiculous as I can't access my banking as it's got 2 factor authentication and my old SIM and  account has been deactivated by 1p mobile. Can anyone help. 

[pgn]

All these issues are best handled via direct message on X to O2's Social Media team (FB Messenger works well too), @Moboy02 - that said, PAYG customers seem to drop  to the bottom of the list these days. Links for both Social Media platforms below for O2, pick one and stick with it, and be persistent. Good luck.

[madasaf1sh]

@Moboy02 

Just to add something here, 1p Mobile shouldnt be deactivating the sim card, until the port completes, so I would as well as the guff from CS about SA holidays which is nonesense... Speak to 1p Mobile and ask them why they deactivated your sim before the port completed or even started.. 

[Cleoriff]

What a pathetic excuse!  Still, nothing surprises me with O2 nowadays!!

In my profession (retired from Nursing) it would cause mayhem if we were 'unable to work due to holiday'.

Surely a skeleton staff would have been available? Sounds like someone just didn't want to be bothered!

[MI5]

Surely if the 1pMobile sim has been disconnected, the port has started, no?

Only other reason would be that the @Moboy02 requested a cancellation from 1pMobile so a port out from a non active account would be impossible.....

[Moboy02]

I just called 1p mobile and they confirmed they cancelled my sim and account as the porting on their part had gone through on Monday 28th and to phone O2 as it's their situation to resolve.

[Moboy02]

No I didn't call 1p mobile to cancel as I know it's all done automatically by the new provider.

I just called 1p mobile and they confirmed they cancelled my sim and account as the porting on their part had gone through on Monday 28th and to phone O2 as it's their situation to resolve this.

[MI5]

As I thought and mentioned above @Moboy02 

Chase O2 on the socials as advised above.