Solved: No way to top-up

Ffff · ‎24-06-2022

I'm a foreigner, I'm traveling, I bought the sim card when I was in UK, now I'm in Spain. I can't install the app because it says it's not available for my country. To do the web topup I need a uk credit card, same for the top up by phone. What option do I have?

MI5 · ‎24-06-2022

@Ffff

You can use a third party service to buy a voucher.

Details here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-06-2022

@Ffff

You can use a third party service to buy a voucher.

Details here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎24-06-2022

@Ffff See this guide: How to Top Up (PAYG) - O2 Community

If none of the options work for you, you may be out of luck, but you can also try O2 via social media for help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

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