Manual top up and Auto taken

[HG0708]

I just have manually topped up my phone for the new month. I then decided for the next month I’ll set up for it to be auto so I don’t forget. It states it will be for the next month yet o2 has taken £15 for both manual top up and auto for next month. Can anyone advise if I can be refunded for the auto until next month? 

[Cleoriff]

@HG0708 

You really need to contact O2 on 4445 or 0344 809 222. It appears they have taken a top up for £30 instead of your usual £15.

They open at 8am so best of luck. 

[MI5]

@HG0708 

When you set up auto top up it states that payment will be taken immediately.

The extra credit will remain on your account and can be used for out of bundle charges.

O2 generally don't refund PAYG top ups in any way.

[HG0708]

That didn’t seem the way it was worded, as I chose a date that was past the date I’ve chosen for it to be taken going forward. So I chose for it to be taken on the 3rd of the month and as we’re now 4th I’d assumed it wouldn’t be til the following month. Weirdly though on my balance it’s only stating it’s £15 so I’ll wait to see if both pending amounts of £15 are taken from the bank because if they are then the 2nd £15 hasn’t even gone on to my account which is more of a issue 

[Cleoriff]

@HG0708 

I'll ask @O2Lisa to check this out for you. You certainly won't want an additional £15 taken for any 'out of bundle' charges. You want that amount to be taken for next months bundle.

[O2Lisa]

Morning all, thanks for the tag @Cleoriff.

@HG0708 I'll message you privately and look in to this for you.

[Cleoriff]

Thanks @O2Lisa x

[HG0708]

Thank you! 

[HG0708]

If you could that would be really helpful thank you. I

[Cleoriff]

@HG0708 

@O2Lisawill send you a private message for information. Make sure you check the envelope icon (Top right hand side of page) When you see a red number (1) next to it, that will be the private message. Click on it and then after reading it, you will be able to reply.

Best of luck x

Edited to add