Free £10 credit. It looks like the offer isn’t for me?

[DaveEdward123]

Hello just registered and topped up my new O2 sim and text 21500 "FREE10" and received a text saying the offer isn’t for me?

I’ve still got the o2 packaging what says I’ll receive £10 and the O2 website still states the offer is available.

Can anyone help me?

[MI5]

@DaveEdward123 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[DaveEdward123]

Thanks for the reply, unfortunately I already contacted customer services and after 1 hour they transferred my call and then it went dead

[jonsie]

Social media is your best bet then

Trying to get hold of PAYG customer service at the weekendis nigh on impossible