Solved: Disappearing credit

Nickt2 · ‎22-09-2021

I top up £10 to an emergency phone. The phone is switched off but the credit decreases and disappears I know it has not been used as the phone is not switched on. Where does it go this is the second time this has happened

MI5 · ‎22-09-2021

@Nickt2

Credit is exchanged for allowances which last for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-09-2021

@Nickt2

Credit is exchanged for allowances which last for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Disappearing credit

Add billing address

Top up

transfer

Ending a tarrif

classic pay and go