Deactivated Number

Anonymous · ‎13-12-2017

Dear Sir/Madam,

Two years ago, I got a number from O2. However, I moved to Turkey in the last year around January 2017. I have an account which I can still access via internet, but I cannot use my number. Next month, I will probably travel to the UK, so I need to activate my number.

What should I do?

Best Regards,

MI5 · ‎13-12-2017

@Anonymous

You need to contact customer services as we have no idea of your account status on here, sorry.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-12-2017

Were you on PAYG @Anonymous? If so to keep the number active you need to make a chargeable call or text at least once every 6 months and top up at least once every 999 days.

NB: Just edited for typo.

Veritas Numquam Perit

jonsie · ‎13-12-2017

11 months is a long time but if the number is still showing in My O2 then customer service may well reactivate it for you if it hasn't been reclaimed @Anonymous

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-12-2017

After that long would the number already have been reallocated?

Bambino · ‎13-12-2017

@Anonymous If you have Skype or another VOIP you can call O2 on 0800 032 1402 from Turkey for free to see if they will reactivate your number.

I DO NOT WORK FOR O2

Anonymous · ‎13-12-2017

Thank you very much. Tomorrow, I will call them. By the way, is there (+44) in front of this number? or can I call directly with the number you have sent?

Bambino · ‎13-12-2017

@Anonymous If you use Skype it will ask which country you want to call, which will automatically put in the +44, and then you need to leave off the first 0 (zero). Please let us know how you get on, and good luck.

I DO NOT WORK FOR O2

Anonymous · ‎15-12-2017

@Bambino I have called to my friend who lives in London in order to go to an O2 kiosk. She asked and got an answers which are two,
1- Get a new number from O2. This is the easiest way

.
2- If I keep my number,
I am supposed to go to an O2 kiosk in the UK, and they will give me a new SIM card which I need to provide my last top up date and two UK number which I called before for security reasons.

So, I don't know what I am going to do

.

Thank you very much all of you.

MI5 · ‎15-12-2017

Probably easier to get a new PAYG sim when you are here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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