Data Big Bundle - Data Carry-over

[thejudge62]

I'm on the £10 Data Big Bundle, and I understood that any unused data would be carried over to the new period (subject to the limit, of course).

I topped up on 06/09 as usual, and I've got the 5000 texts and the 500 mins of calls as per the new spec for the Bundle, but none of my unused data up to 06/09 has carried forward (I don't remember how much I had - probably about 400MB - certainly not enough to reach the overall limit).

Have I misunderstood? Does the 'carry-over' provision only start after the first period under the new spec? Or has something stopped my surplus data allocation from being carried forward?

[Glory1]

Hi @thejudge62

Please follow this link, which may answer your question:

https://www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwjVmJLNr77dAhVute0KHejkBlMYABAAGgJkZw&oho...

Good luck and welcome to the forum 

[thejudge62]

Sorry, but that just states what I assumed was the case. I topped up in time and got the increased allocation of texts and calls plus the basic 2GB of data, but no rollover of unused data from the previous period.

[Glory1]

Then you will need to speak to Customer Services @thejudge62 http://www.o2.co.uk/contactus. You should ring between 8-8:30am to ensure you don't have a long wait.

They should br able to assist you.

[Cleoriff]

@thejudge62

There is a bundle cap on the data you can rollover. It also depends on if you changed your bundle tariff at any time, or whether you topped up on your anniversary date.

Data rollover on data Big Bundles

Data rollover lets you roll over data you haven’t used in a month, onto the next month’s Big Bundle.

• Data rollover is available on all of our data Big Bundle tariffs.
• There is a bundle cap on how much data you can rollover each month. If you’re on £10 (2GB) this will be a 4GB bundle cap. £15 (5GB) will be a 10GB bundle cap. £20 (8GB) will be a 16GB bundle cap. £25 (10GB) will be a 20GB bundle cap. And £30 (20GB) will be a 40GB bundle cap.
• If you don’t renew your Big Bundle on the same day as your previous bundle expires, your data won’t rollover.
• Data can rollover month to month, as long as you renew your Big Bundle.
• If you change your Big Bundle tariff (move from £15 to £20, for example) then your data rollover will expire and be reset in line with your new tariff.
• Once you hit your limit for data rollover, you’ll stay at the maximum limit each month until all the data is used.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If you have met all the above conditions, then as @Glory1 says, contact customer services this morning.

Best of luck...

[EmilieT]

Hi @thejudge62, the other members shared some useful info and advice above  Did it help you udnerstand your carry-over better, or have you received any additional explanation from Customer service?

[thejudge62 · Accepted solution]

Just got around to doing a Web Chat (the first one I've ever done!). As the old £10 Data Big Bundle tariff didn't have data rollover, the data from it couldn't be rolled over into the first period of the revised tariff. The rollover will start at the end of this current period (06/10). This is what I suspected to be the case (see my first post).

[EmilieT]

Thanks for the update, @thejudge62, I'm glad to hear you figured this one out