Solved: Can Unlimited Texts and Calls be exceeded?

DogLover82 · ‎05-10-2020

I have the £5 Big Bundle with Unlimited Texts and Calls. Is it possible to exceed the Unlimited Allowances and Are the Unlimited Allowances to any UK Mobile ( 3, EE, Vodafone, Tesco etc ) or are they just to other O2 mobiles and UK landlines?

MI5 · ‎05-10-2020

@DogLover82

Unlimited calls and texts are to any UK network or number.

See help here Guide: Your Allowances - what is and isn't included

There is no physical limit on the number of texts, however, if O2 detect misuse such as use in an auto dialler, it will be disconnected from the network.

http://www.o2.co.uk/termsandconditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-10-2020

@DogLover82

Unlimited calls and texts are to any UK network or number.

See help here Guide: Your Allowances - what is and isn't included

There is no physical limit on the number of texts, however, if O2 detect misuse such as use in an auto dialler, it will be disconnected from the network.

http://www.o2.co.uk/termsandconditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DogLover82 · ‎05-10-2020

Thanks for that. Is there a limit for the Unlimited Allowances while roaming in the EU?

MI5 · ‎05-10-2020

@DogLover82

No limit on usage other than that in the fair use policy and you cannot be outside the UK for more than 63 days in any 4 month period.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DogLover82 · ‎05-10-2020

Thanks for that 👍

MI5 · ‎05-10-2020

You're welcome mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Can Unlimited Texts and Calls be exceeded?

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