£10 data big bundle topped up £10 not got £10 free crsdit

[Adilkhan]

Ordered £10 big bundle sim topped it up £10 it automatically deducted credit for bolt on on my sim card packaging it says top £10 and get £10 free credit on is. I text free10 to 21500 and it says

It looks like this offer isn't for you.

But you can still check out our other treats. Like O2 Rewards, where you can get up to 10% back on your top ups. Use it for extra airtime credit. Or save it for something special. http://s.o2.co.uk/ERyclD

More for you.

Terms apply. To stop texts call 2220.

[Cleoriff]

@Adilkhan 

You need to call O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

[Martin-O2]

Please let us know how you get on with this one @Adilkhan.