Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Delivery

Just wanted an update on when my new phone was being delivered as haven’t received any recent messages regarding delivery for today

Resolved! 2 SIMS on same number/contract?

Hello, I've had a SIM with the same number for years, and I use it in an old Nokia dumbphone. I prefer to carry a dumbphone with me for day to day use, and am not interested in carrying a smartphone with me all the time. However, I'd like to use some...

Resolved! Bills

Anyone know what the script is with these clowns? Cancelled my contract last year, received debt collection letter in March this year because they “forgot to close my account” wavered some fees as a gesture of goodwill (total bill was £30, they took ...

Shutting Account down

I cancelled my contract in December 2023 as I left because of a better sim only deal and paid my last bill in January 2024 but I keep getting letters from yourself saying I owe you money from previous month. I would to shut my account down as I cance...

Unbarring IMEI

Hi I have contacted o2 twice in the past week to unbar a phone we had that was stolen and then recovered. This process has been incredibly frustrating as when I initially called, they could not locate the IMEI number, despite us only ever having this...

O2 extra problem.

Hopefully this is the right place to post this as I'm not entirely sure. I bought a pixel 8 pro and got offered an extra so I picked Amazon music. Activated it and have linked to my Amazon account. But for some reason O2 don't seem to realise I've ac...

Paying final bill

Trying to pay my final bill but cannot get through to anyone on the phone

Phones have been ordered on my account without consent

I have tried to call O2 several times and due to waiting times, they have explained they will ask the fraud team to call me, but they haven't. This has been going on for years!!!!Phones have been ordered to my account, my mum who should have received...

02 switch up taking longer then expected

I ordered my new iPhone online through 02 switch up the same day I ordered my laptop. Laptop here with 24 hours iPhone 15 still not here. order date was 4/4. Expected delivery 8/4 no delivery. Still says processing even though I had a text to say it ...

Resolved! Mobile Number Transfer

I currently have a mobile number for my son under my O2 account. I have just found a way to set up a separate direct debit so he can pay for his SIM only arrangement (rather than me). Is there a way I can actually transfer his mobile number into an a...

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