Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...
I recently got my daughter a new phone on pay monthly tariff, she had a phone on pay as you go all within 02 but she wants to transfer her old number from the pay as you go tariff onto her new pay monthy tariff/phone...I have been trying to speak to ...
Hey, I have a Sony Xperia XZ2 and want to upgrade to the new Sony Xperia 1 II but want to keep my number, this is my first time upgrading through 02 refresh through the app as shops are closed due to lockdown, I was just looking for a bit more help a...
Hi there, im trying to connect my laptop to my personal hotspot. iPhone is listed as a network but it says ‘unable to connect to this network’ before I can enter the password. Can you please advise if hotspot is enabled on my plan and if so, why it m...
Hello can anyone please advise. I ordered online via refresh upgrade but in my email it says I ordered 2 phone although I only ordered 1 .i cant get through to 02 on any of the numbers and I'm freaking out with worry. Help
My phone screen is smashed and i keep calling o2 to start my claim to get a new phone. i need my phone for work! is there any way to get hold of o2. i tried calling and gettting to lost or stolen it just rings and then says this person has answerphon...
Does anyone know how long the upgrade email takes to come through? I upgraded over the phone this morning but still no email for me to click to start my order.
Hi, i'm trying to access the upgrade service however the page fails to connect with the service and remains a black dotted loading circle. My connection and device are fine as I have tried using moblie data on my phone and internet on my laptop both ...
I need to use my insurance to replace my phone as i dropped it and now the screen has turned half black. I tried customer service and unless it is lost or stolen it just hangs up. Live chat says its not working so how to i speak to some one and get m...
hi i want clame my phone
Hi I’ve been having a problem with my Instagram app for just over a week now. I have an iPhone 6s Plus and never had any issues before now. I cannot login on my app (after being logged out) but I can access my account through safari and on my boyfrie...
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