Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Returns

I have been sent the wrong screen protector and case for my phone twice so I need to return them. I have tried to register the return on the website but it just takes me to a generic page and I end up going round in circles. If I just send the items ...

WiFi on the London underground

Seeing trying to travel on the London underground post lockdown trying to connect to the underground WiFi has been an absolute nightmare. Never had this problem before. In the past you would just connect to the WiFi and that was it. It would automati...

AshCrunch by Level 1: Joiner
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Resolved! O2 voicemail

I've noticed that some changes have been made to voicemail.Normally if I have a temporary greeting active, and I phone voicemail, the first thing I hear is "your temporary greeting is active. To revert to your standard greeting, key 3" instead of you...

Resolved! NEW SIM CARD/PORT IN/ INTERNATIONAL ROAMING

Hello :I am solomon akash raj. I am from india. I am using giffgaff sim card last few months. It is more costly for me. On that time I see O2 packs. International roaming is include in packs. I think it is best for me. So please help me to Port in to...

Charged for opting out of SMS marketing

I’ve recieved a text today from O2:Hi. It looks like you recently sent your first premium text (SMS).Just in case you didn't know, this sort of text isn't included in your tariff.To check your charges and stay on top of your bill, head to My O2: This...

Olij by Level 1: Joiner
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Return to sender mail

I have a now massive issue with you sending someone else's post to my address. This person is a previous tenant who hasn't lived here for over 5 years. She now owes money and I am receiving 2 letters for her on a weekly basis. I have called you twice...

Resolved! Calling 0300 numbers from your O2 mobile

Hi, Ids anyone able to tell me why '0300' numbers are prohibited from being called on your mobile phone with O2? These '0300' numbers were brought in apparantly to replace the '08' numbers that cost an absolute fortune to call on a mobile. The '0300'...

Anonymous by Not applicable
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Resolved! Order of iPhone 12 pro

I ordered a new iPhone 12 pro with o2 on Friday. They emailed the same day to say that the phone was out of stock. I’ve had no update and it’s saying I don’t have any orders when I try have a look at the updates.

ChloeK by Level 1: Joiner
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Free claim

I got a Google pixel 5 just over a month ago and tried to claim my free Bose headphones. Since I made the claim I have had no email to tell me if my claim was accepted or not.

LiamH3 by Level 1: Joiner
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