Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Can't get logged into account

Hi I can't get logged into my account because I don't have the sim that's registered to my account

phone delivery

Good afternoon I am waiting for a delivery of a new device and the courier has delivered the item but needs a pin number. I haven't received this either via email or text message

Incomplete proof of postage

Hello I have had issues with my phone and have had to send it in to get repaired as still under warranty. It has been bounced back as I require a specific proof of purchase. The staff on the call centre were lovely with sending it me! However it was ...

Resolved! Number Transfer

I switched from Virgin Mobile to O2 receiving my new Sim on Tuesday 25 October 2022. I submitted the online application to transfer my number on Wednesday 26 October. Nothing having happened by Saturday 29 October I phoned O2 and was told the number ...

Resolved! How to pre order for switch up?

I'm looking to preorder the z fold6 to switch up to and pick up from my local O2 store, how do you do this? It's either asking me to do a standard upgrade or add a new line

Roaming data

I have brought a bolt on for roaming butcnot been given

I have used my saved £20 rewards but I have not received the eCode voucher. I have checked junk/sp…

I have used my saved £20 O2 rewards but I have not received the Marks and Spencer eCode voucher. I have checked junk/spam folders and but it has not been received. Please re-send asap.

Resolved! Promotional Gifts

I have been trying to claim my Promotional Gifts since March. They are now telling me that they Promotional Gifts were not on when I upgraded I have all the conversations from all the chats I had with O2 but still not getting anywhere.

Index of Community Guides

I've started this as an easy to find index of member guides, help topics and info written by the community, for the community. I will have missed many in this first pass (no offence to anyone intended), so please add to them if you know of or find an...

Possible scam messsge

I have received a message confirming an order which I have not made. Is this a genuine message?

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