Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Free Chromebook4

How long do i have to wait to get my free gift, Samsung Chromebook4, should it have been delivered with my new phone?

Resolved! Data usage

I want to know why apparently I’ve used 30gb in data in less than 2 weeks over the Christmas period when I’ve been at home??? This seems very weird in December I had a message from o2 for using 80% of my data allowance. Then it got regenerated on the...

Resolved! MIssing PIN

My daughter gave us her Bush Spira D5.5 (Model AC50DIS) and got a new SIM from O2 to put in it, using the same phone number as our old Alba 1.8 which is no longer used. She set the Spira up with the new SIM and the old number and it worked fine for s...

Resolved! Online chat

Are you able to have an online chat with someone from o2

Resolved! Data in my local area

Hello,I have been with o2 a good few years with no problems, however since moving a year a go my signal is so poor. It shows as 3g but nothing comes through, and when I go into town I have to 'hotspot' off my work phone (on another network) in order ...

Resolved! Order submission failed

I just tried placing an order for an apple pencil with an upfront cost of £20. I have been charged the £20 via paypal but then it said 'order submission failed' on the O2 website. Does this mean I was successful with my order if they have taken the £...

Resolved! "Get an extra £100 when you buy the Google Pixel 6 or Pixel 6 Pro"

"Get an extra £100 when you buy the Google Pixel 6 or Pixel 6 Pro" is what it says in my order confirmation email. After searching for a way to claim it I found O2 are offering a trade in deal for old devices. It says nothing about a trade in in the ...

Lost saved data

Hi I just wondered if anyone can help with this query from my mother in law. Basically she got a new phone and there was an issue when she transferred the data over and she has lost some saved messages and a couple of photos of her late husband. I’ve...

Resolved! Change big bundle to Classic PAYG

Hi there,I am now using the 10 big bundle but would like to change this as I do not use my phone quite often. I'd lie to change it to the classic PAYG with the normal rates. I saw on myO2 where I can change to any other big bundle but not the classic...

Resolved! My phone.

Hi all, I'm using a Samsung galaxy 21 ultra, but for some reason , my 02 app, and the website, is telling me that I'm using an Apple iPhone 6? Never touched an Apple product, always had Samsung or oneplus. Anybody got any idea why this is? Kind regar...

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