Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! iphone return

Hello, i returned an Iphone 11 and 100GB sim card back to you as i changed my contract to the iphone 13 but i had to pay an upfront cost of £20 for the iphone 11 I still haven’t received that refund back yet.

Resolved! Underground Wifi - Ported Number

Hi - I recently ported by number from 3 to O2 (Pay Monthly) and cannot connect to Underground Wifi I have connected to O2 Wifi (so auto connect at McDonalds etc) but cannot connect to Wifi Extra and when I am at a tube station and try using the Virig...

Kraut by Level 1: Joiner
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Resolved! Can’t receive texts

Hi! I can send texts but can’t receive them. Can anyone help? It’s a new sim and was wondering if i should order a new one? I dont have home broadband so cant use wifi.

Uk74 by Level 1: Joiner
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Resolved! Leeds City Council discount

I am the main account holder xxxxx xxxxxx I have been able to upload my pay slip & proof of employment to qualify for the discount, but I cant seem to repeat the same process to have my wifes Leeds City Council payslip on her mobile number xxxxx xxxx...

dougl67 by Level 1: Joiner
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Resolved! How do I save my photos etc from phone?

Husband phone kept rebooting and went into O2 shop to be told, no guru's any more, told to reset phone .. phone now wiped and everything lost.We pay insurance for the phones and we're shocked we have NO tech support

TRISH67 by Level 1: Joiner
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Resolved! Bought New Device

Hi i’ve bought a new Device, it’s the ‘Iphone 13 Pro Max: Alpine Green’ and the upfront cost has come out of my account. But i haven’t received any details of when my order is coming? Can anyone help? I can checked the ‘track my order’ option but the...

Resolved! Help getting new SIM

Hey all, I am struggling to get through to O2 support. It says there is a live chat function but I am unable to see this anywhere on the site.Unfortunately I had my phone stolen yesterday. I've bought a new phone but I can't actually call O2 to get a...

renstar83 by Level 1: Joiner
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Resolved! Phone a mobile abroad

Wondered if someone could give me some advice please. My father lives in France and has been taken into hospital. What could i do to make calls cheaper from my mobile to his please ? He would be with a French provider. Many thanks, Pezza.