Other Products and Services
Ask the community questions about any other products and services.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
  • 45138 Views
  • 0 replies
  • 0 kudos

Resolved! Payment taken with no order confirmation

I tried to start a finance plan for the Xbox Series X last night, I clicked pay for the £50 upfront but then a Session Expired screen came up and my order was never confirmed. I checked my bank and the money has been taken but nothing has come throug...

Resolved! Voicemails automatically deleted! Is recover possible?

so my mum passed away very recently and I had a few voicemails of hers I had saved through the voicemail to keep. But it seems that all of my voicemails got automatically deleted recently and I really need them back. Is there any possible way for me ...

jj05 by Level 1: Joiner
  • 1260 Views
  • 1 replies
  • 0 kudos

Resolved! missing item

hello , I ordered a pair of air pods from you guys on Saturday as a gift for my brothers birthday today . i received the parcel from you guys earlier and the item is not inside , I have just received a heavily damaged box . This is very disappointing...

cristianc by Level 1: Joiner
  • 471 Views
  • 1 replies
  • 0 kudos

Resolved! Returning a device between 14 days

I’ve ordered a Jiffy bag from o2 to send my device back as I changed my mind between the first 14 days. I’ve dropped it in one of those priority postboxes but forgot to check if there was a tracking number so now I can’t track it. It’s been over a we...

Resolved! Google Pixel 7 - Free Fitbit

Anyone know how to claim the free fitbit with the google pixel 7? Have tried contacting O2 but keep getting cut off and live chat is too busy to start a chat....helpful.

West1982 by Level 1: Joiner
  • 2804 Views
  • 1 replies
  • 0 kudos

Resolved! Fitbit promotion with Pixel 6a upgrade

I recently updated to the Pixel 6a and it's meant to come with a Fitbit, which we have to submit a claim for on the 16/01/23 - how do we submit the claim?RegardsGrant

GP76 by Level 1: Joiner
  • 667 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Music offer

I upgraded my tariff last week and got Apple music free for up to 6 months. Yesterday I received an email telling me my offer is ready to redeem , I followed the instructions only to be told that Apple don't recognise the code. I then rang O2 only to...

johnboy27 by Level 1: Joiner
  • 596 Views
  • 1 replies
  • 0 kudos

Resolved! ADDING A DEVICE

The O2 website experience is truly dreadful. I have added a new device/number for my teenage son, to my existing plan. I have not redeemed by old plan and obviously not sought to transfer my own mobile number to this new device. Is the system sophist...

POORWEB by Level 1: Joiner
  • 535 Views
  • 1 replies
  • 0 kudos

Requesting eSim has disconnected my service!

Requested an eSim through My O2 to find that my service was disconnected immediately. Have been told that I would receive an eSim pack in the next 3 days. That’s 3 days with no service! I can see an option on My O2 to download my eSim, but I get aske...

Himesh by Level 1: Joiner
  • 1910 Views
  • 10 replies
  • 1 kudos

Resolved! Recycling

Could anyone give me the telephone number for Recycling Dept please?

Joan2 by Level 1: Joiner
  • 493 Views
  • 1 replies
  • 0 kudos