Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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GSM alarm switch off with 3G?

How can I find out if the gsm alarm in my boat will continue to work or not when 3G is switched off? It has a Tesco mobile PAYG SIM, (using the O2 network), the old kind which has no monthly payment and the credit doesn’t expire. For some reason this...

O2 ORDER PLACED FOR IN STORE COLLECTION

I PLACED AN ORDER FOR MOBILE PHONE ACCESSORIES ON 03/10/2024 FOR INSTORE COLLECTION. THE PAYMENT WAS TAKEN FROM MY BANK ACCOUNT ON THE SAME DAY BUT THE ORDER HAS NOT YET BEEN DELIVERED TO STORE. I HAVE NOT YET RECEIVED A TEXT SMS OR EMAIL CONFIRMATIO...

Resolved! Extra link not working?

I added an extra to my account, but when I click the redeem button and have been told I’ll be redirected to their website the webpage doesn’t change. Is this an issue with the O2 website or with the extra website? I’ve tried this on mobile browser, t...

O2 CONTENT LOCK TOO STRICT

I had the content lock put on my phone yesterday and have had no choice but to have it taken off again...The filter is just TOO strict. It's so strict I couldn't access basic shopping websites like boots.co.uk or check footie scores on sky sports web...

Anonymous by Not applicable
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Refund

I have left your network and I paid the outstanding fee. However you have taken more money off me. I have reviewed a message saying I’m due a refund. I can’t get onto my o2 app to start this process. What can I do?

Darrianne by Level 1: Joiner
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  • 1 replies
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Resolved! MyO2 'we can't send you any more codes'

I have recently purchased a new eSIM only contract through O2. I was checking MyO2 regularly yesterday to see if the new eSIM/order had been processed. However the account now informs me that 'We can’t send you any more codes.' and to contact custome...

LB9 by Level 1: Joiner
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Resolved! London tube WiFi not working

When I try to use Virgin Media WiFi, I try to register as an O2 user with my O2 number. It says I will receive a text, but I never do. When I try to connect to WiFi Extra, it only works about half the time (notably it doesn't work at Euston station)....

Mikel by Level 1: Joiner
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  • 14 replies
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Samsung Galaxy Book 4 pro 360 wrong specs?

Guys two queries. I am trying to do an upgrade as my Samsung laptop is nearly paid off. However first issue I can't seem to select in the upgrade options the Galaxy book 4 edge. Secondly as a second option I saw the galaxy book 4 pro 360 available an...