Solved: annoyed

Anonymous · ‎12-12-2017

Seriously how difficult it is to get through to O2

Never any agents available to complete live chat with so thought I would phone. When through difficult IVR only to get cut off.

Tried again - the most long winded process I have ever known (and I work in a call centre environment) only to be cut off again.

I am so cross - I only want to change my payment date. surely this can be done online!!!!!!!

MI5 · ‎12-12-2017

You will need to call to change payment date, but the best time is 8-8.30 am when it's quiet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-12-2017

You will need to call to change payment date, but the best time is 8-8.30 am when it's quiet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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