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Wifi calling disappeared

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Nicky0101
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on ‎04-01-2021 09:35

on ‎04-01-2021 09:35

Since the android update in December my WiFi calling has disappeared. Due to having no signal and no 4g where I live I need this setting to use phone for work purposes etc. I dialled *#1234# for the csc code and for some reason my device is no longer supported for WiFi calling. I have an S20 5g ...help!
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MI5
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on ‎04-01-2021 10:27

on ‎04-01-2021 10:27

@Nicky0101 

You need to turn off and remove SIM card.

Turn phone back on and wait for it to boot up, then replace SIM with phone on..

It's a known software issue than Samsung are going to fix in the next update. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151897 Posts
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Registered:

on ‎04-01-2021 10:27

on ‎04-01-2021 10:27

@Nicky0101 

You need to turn off and remove SIM card.

Turn phone back on and wait for it to boot up, then replace SIM with phone on..

It's a known software issue than Samsung are going to fix in the next update. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎07-01-2021 16:26

on ‎07-01-2021 16:26

Hey @Nicky0101 did the above steps restore wifi calling or are you still having problems? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Nicky0101
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on ‎07-01-2021 19:48

on ‎07-01-2021 19:48

Hello!!!!! Yes it worked, thank you so much. 😊
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