Solved: Waterlogged Iphone 6plus

Anonymous · ‎21-11-2017

I have been living in South Africa since April this year and I have been paying regularly for my device and insurance.

The device, accidentally, fell into water and is now useless. How can I claim against my insurance to get a repair or replacement while in South Africa.

Cleoriff · ‎21-11-2017

Info re O2 insurance here

https://www.o2.co.uk/help/digital-services/o2-insurance.

I notice one of the policies doesn't cover water damage. Check and see which one you have https://www.o2.co.uk/shop/services/mobile-insurance

Best of luck and welcome to the forum @Anonymous

Veritas Numquam Perit

View solution in original post

MI5 · ‎21-11-2017

You need to call customer service to process your claim.
There is a number to call from abroad on this link under the pay monthly section.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-11-2017

Info re O2 insurance here

https://www.o2.co.uk/help/digital-services/o2-insurance.

I notice one of the policies doesn't cover water damage. Check and see which one you have https://www.o2.co.uk/shop/services/mobile-insurance

Best of luck and welcome to the forum @Anonymous

Veritas Numquam Perit

Marjo · ‎22-11-2017

Hi @Anonymous! Sorry to hear about your phone! 😞 Please do check the advice above and let us know if it helped you out or if you have further questions?

Thanks @MI5 & @Cleoriff!

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