Solved: Simplicity Sim

Anonymous · ‎09-01-2015

Hello.

I have just completed a 2yr contract with o2 & have been very happy with the service. I want to go onto the simplicity sim for 12months and I just need to know if I can get a free upgrade whilst on simplicity??

Thank you.

Regards

jtbnwales

MI5 · ‎09-01-2015

After 3 months you can upgrade to a full phone contract. If you want to upgrade before then just go on a 30 day sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-01-2015

After 3 months you can upgrade to a full phone contract. If you want to upgrade before then just go on a 30 day sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-01-2015

You can upgrade after 3 months on sim only

Many people choose this option.

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Anonymous · ‎09-01-2015

So after 3 months I can go onto a full contract with a free phone upgrade??

Anonymous · ‎09-01-2015

Sorry I mean 30day contract??

MI5 · ‎09-01-2015

Phone may not be free (depending on your chosen tariff).
If you are on a 30 day contract you can upgrade at any time to a full phone contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-01-2015

Hi @Anonymous ,

Just one little thing I need to clarify: on the 12 months Sim only tariffs under £20 you can upgrade to a handset tariff as mentioned but the £20/£21 tariffs, you need 6 months on it until you are allowed to upgrade to a handset tariff.

Hope this helps!

MI5 · ‎10-01-2015

More strange rules without logic !!
But thanks for letting us know.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-01-2015

Logic says it should be the other way round. .....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎10-01-2015

Precisely ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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