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Refund help

Emilyy
Level 1: Joiner
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on ‎24-04-2020 13:38

on ‎24-04-2020 13:38

Hi,
So today i went to buy a phone, chose to pay via apple pay, now you pay for it before the credit check, before your details etc, after paying i changed my mind and exited but the money has still been taken out my account. Will i get a refund as i havent bought anything??
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gmarkj
Level 67: Unsung hero
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on ‎24-04-2020 14:15

on ‎24-04-2020 14:15

The money will have been reserved by o2 but actually debited.
Normally takes 5-7 working days for it to drop back into your account.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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