Problem using Priority Moments in Currys

[Anonymous]

I tried to use the Priority Moments app in Currys today to buy an iPad. The offer is for £30 off a spend of £400 or more. The Terms & Conditions state that the offer excludes iPhones but makes no mention of other Apple products. The code failed as the Currys system claimed that it was invalid, and as the manager refused to give me a discount I didn't make the purchase.

I could find how to tweet O2 about this but I couldn't find any other way of reporting the problem. Just wondering if any one else has had a similar experience with Currys/PC World.

[gindygoo]

Hi there, I'd call cs on 202 of you're a contract customer and 4445 if you're on payg.!!

Although, I'm not 100% sure cs will be able to deal with priority, I'd definitely give it a shot!

[Cleoriff]

I would probably call in @KimberleyH here for her input She is the to go to person about Priority @Anonymous

Maybe pop back tomorrow to see if you get a response...:smileywink:

[MI5]

If you have any problems with a voucher, or you find a voucher code doesn't work at the store or venue, tell the merchant or partner first – you'll find the details in the voucher small print. If the issue is still unresolved, you can contact us by emailing PriorityCustComplain@o2.com

http://www.o2.co.uk/help/products-and-services/priority-moments

[jonsie]

I used the Priority offer at PC World when buying the tablet with no problem,  however that was a Samsung. Maybe I pads are excluded too but try emailing to PCW as they are very quick to respond normally.

 customer.services@pcworld.co.uk

[KimberleyH]

---

@Anonymous wrote:

I tried to use the Priority Moments app in Currys today to buy an iPad. The offer is for £30 off a spend of £400 or more. The Terms & Conditions state that the offer excludes iPhones but makes no mention of other Apple products. The code failed as the Currys system claimed that it was invalid, and as the manager refused to give me a discount I didn't make the purchase.

I could find how to tweet O2 about this but I couldn't find any other way of reporting the problem. Just wondering if any one else has had a similar experience with Currys/PC World.

Hi there,

Leave it with me and I'll check with our Priority team if the code should have been accepted.

Thanks

Kim

[Cleoriff]

Thanks @KimberleyH

[Anonymous]

Thanks for your help, Kim, and to everyone else for your useful responses.

[Cleoriff]

Hope its sorted soon @Anonymous

[gindygoo]

Any further info on this, in case the question pops up again?