Problems logging into priority

Spenny · ‎24-07-2023

Hi lovely people

So you may remember I have x2 new O2 monthly SIMO connections for the fam.

1 for Mrs S and she is able to log in to priority..✅

1 for little miss (16yrs) and she is not able to log in to priority 🤷🏿

Something I did while setting up the SIM?

I have sent a message to O2 CS to see what they say. Any ideas while I wait for their response?

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
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MI5 · ‎24-07-2023

@Spenny

There was an issue which they were looking into with the app. Not sure if it's been fixed yet or not.

Try on web in the meantime Priority: Our pick of the best offers and prize draws. - Priority - Priority (o2.co.uk)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Spenny · ‎24-07-2023

Thanks @MI5

Uninstalled and reinstalled the application on her phone and now it is working. Could not login for a good while. Thank you. All good now.

We can now all have our tickets for the cinema 😂

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links

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