Phone is with o2 insurance and no updates. Anyone had to wait a long time for a replacement?

[Anonymous]

Hi. I dropped my Samsung S6 last Wednesday night and called the insurance company Thursday morning. I have full £10 a month insurance.

DPD came to collect my phone the next day and I thought everything was going well... and now no update since Monday morning which said "we have your phone and checking to see if your claim is approved" and that they'll let me know soon. It's now Wednesday afternoon and starting to panic the more I read in the forums about o2 insurance!! I've read that it be a refurb, which is ok I guess, but no guarantee as to time frame?!

I've spoken to a guru and they just gave me a contact number for insurance company. I've just moved house last Wednesday, day I broke the phone and no phone line or wifi until next Wednesday, I'm going out my mind.
Can't call them! Currently paying for BT FON by the day just to get online, and that's not cheap. Anyone had any experience with an o2 insurance replacement? I've been with o2 for ages and this has really put me off renewing - seems like a bit of a scam. With a £60 excess I might have been better off paying off the device plan

Thanks for any info

[MI5]

No one here would be able to see the status of your claim.
You really will need to borrow a phone from someone to call in.

[Curr946 · Accepted solution]

well, unless you smashed it on purpose, and even then that's hard to prove, your claim should be accepted. As for updates, we cant really help much. As @MI5 said, you need to get a loan of a phone and call in.