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O2 priority moments

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Anonymous
Not applicable

on ‎05-08-2017 21:14

on ‎05-08-2017 21:14

Any help please,I've updated my priority moments app and the location has set as London and I need to change it to derby???? I can't find it anywhere to change! !!!
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MI5
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‎05-08-2017 21:16 - edited ‎05-08-2017 21:18

‎05-08-2017 21:16 - edited ‎05-08-2017 21:18

Check in the app settings that the app has access to location services and also check your location services are enabled on the phone...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

‎05-08-2017 21:16 - edited ‎05-08-2017 21:18

‎05-08-2017 21:16 - edited ‎05-08-2017 21:18

Check in the app settings that the app has access to location services and also check your location services are enabled on the phone...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MercedesS
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‎07-08-2017 13:05 - edited ‎15-08-2017 17:46

‎07-08-2017 13:05 - edited ‎15-08-2017 17:46

hello @Anonymous, welcome to the O2 community!

All fixed? Please let us know Feedback

 

From O2 Priority website If the Priority Moments map is wrong:

  • Check your GPS is switched on in your settings
  • Your phone could be using its last location while it finds you. Give it a minute and it should jump to your current location
  • If you're inside a building, it might have trouble finding your exact location
  • If you're on the move, it can take a little while to catch up 
  • To switch off location data, toggle the Location switch in your settings 
Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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