O2 Recycle

[LukeH]

Hi there,

It seems O2 Recycle has been down for a couple of days for logging in?

I put in a request to recycle my phone and logged in to my account to do so on o2recycle.co.uk - however I haven't had the confirmation email and now I cannot seem to login or use the forgot password service.

If trying to reset password it says: There was an issue requesting a password reset.

And if i try to log in with what i know is correct it says: We could not verify your username/password. Please try again

Is anyone else having this issue? I really need to recycle this phone as I am currently money down due to my upgrade, which I was countering with recycle service.

Thanks,

Luke

[Cleoriff]

Hi @LukeH 

You need to contact O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

[Bambino]

@LukeH Look into recycling your phone with CEX or a similar company. You're more likely to get a better deal than if you use O2. If you search the forum you'll see O2 Recycling is less than reliable.

[LukeH]

Thanks! Managed to find somewhere for a much better deal!

Can I assume my iPhone XS 64GB is unlocked as O2 only sold unlocked phones from August 2018?

[MI5]

@LukeH 

Never safe to assume anything with O2.

Try a Vodafone or EE SIM in it to check 

[LukeH]

Ahh I see thanks for this. I will call them tomorrow to confirm, as I don’t have another network sim at hand. We are a family of O2 users!