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New phone without the add on!

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Saraleeds89
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on ‎10-04-2023 18:31

on ‎10-04-2023 18:31

Purchased a Sony Xperia 5iv contract phone with a free tv,I've not received anything then when I try to contact them it says email address can not be found 🤔 anyone else have any other information? 

Thank you 😊 

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MI5
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‎10-04-2023 19:44 - edited ‎10-04-2023 19:45

‎10-04-2023 19:44 - edited ‎10-04-2023 19:45

You need to chase it up with Sony @Saraleeds89 

It's not an O2 promotion.

  1. For any queries regarding the delivery of your TV please email us at customercare@xperiarewards.co.uk.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎10-04-2023 18:51

on ‎10-04-2023 18:51

@Saraleeds89 

There was a link in Priority to claim https://priority.o2.co.uk/offers/63da56e0cf66dd78e091f840

Or claim here from Sony https://www.xperiarewards.co.uk/TVoffer/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Saraleeds89
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on ‎10-04-2023 19:08

on ‎10-04-2023 19:08

I did all that,was supposed to hear back within 21 days. It's been well over that

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MI5
Level 94: Supreme
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‎10-04-2023 19:44 - edited ‎10-04-2023 19:45

‎10-04-2023 19:44 - edited ‎10-04-2023 19:45

You need to chase it up with Sony @Saraleeds89 

It's not an O2 promotion.

  1. For any queries regarding the delivery of your TV please email us at customercare@xperiarewards.co.uk.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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GDM67
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on ‎10-04-2023 19:47

on ‎10-04-2023 19:47

I'm still waiting for the phone, apparently out of stock. Wondering what will happen if I don't get the phone in time to claim the TV. I'd like to think it will be honoured, though this experience is making me wonder! 

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