Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Identity theft, o2 aren't recording chats I've had with them now debt collectors!!

I had a number of accounts set up in my name fraudulently, back in October, as soon as I received letters about them I contacted o2 to explain what had happened as I knew as contracts had been taken out in my name with three also and 2 bank accounts ...

Resolved! New phone without the add on!

Purchased a Sony Xperia 5iv contract phone with a free tv,I've not received anything then when I try to contact them it says email address can not be found anyone else have any other information? Thank you

Resolved! O2 Travel - USA Roaming speeds

Hi all,Looking to go to the States, but discovered about a 0.5mbps data cap. Contacted O2 to ask if this was true and they said that yes, however the data cap no longer applies to customers and that occasionally would have to slow it down temporarily...

How to correctly use the ussd command to query the phone number?

如何查询电话号码ussd命令查询 * # ?????How to query phone number ussd command query * # ?????

2 photos IDs required to get help in o2 store

Hello, Why o2 shops require 2 photo IDs to provide any help? I don't have 2 photo IDs. Thank you

Resolved! Can't find your customer service number

Please tell me your customer service number. It is impossible to find it on your website, it's literally taking me in circles.

Resolved! Calls abroad

Don’t know if I am asking in the right place but someone might be able to help. my son is travelling abroad. Currently in Ghana. He just got his bill and has been charged £52 for 2 calls that I made to him. Why is he charged when I called him? Tried ...

Resolved! Click and collect

Did anyone have a problem with Collect TODAY from a store? I ordered a phone this morning and it's still not ready and my local shop is closed now.

Resolved! Refund not received

This message is from you, but i have not received the money: Hi, It's O2, your deposit refund of £525.00 will be refunded on your next bill.We will send a further communication once it's been fully processed.Once you receive the follow on SMS, please...

Sign in to Network - O2 UK

So I've had the S23 Ultra for a a couple months (?) now and while I'm loving the phone, a random issue seems to have cropped up. I'm no longer able to use my mobile data, so when I'm out and about, naturally I can't use any form of internet or intern...

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