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My new phone has not been delivered

LL_Kel-J
Level 1: Joiner
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on ‎01-12-2019 02:19

on ‎01-12-2019 02:19

I bought a new phone, paid for premium next day delivery. All day showed as in progress on My O2. Had an email to say it has been dispatched, not phone has been delivered. It’s now showing as completed in My O2. I have not been able to track it on UK Mail (DHL) as order number wasn’t recognised. I have tried to live chat several times tonight, no one was available.Where is my phone? has anyone had a similar experience?
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Bambino
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on ‎01-12-2019 03:38

on ‎01-12-2019 03:38

@LL_Kel-J  Do not use Live Chat. https://www.o2.co.uk/contactus

Alternatively, you can call for free from any phone on 0800 032 1402. Best time to call is 8-8.30 am to avoid a long wait on hold.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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on ‎01-12-2019 07:09

on ‎01-12-2019 07:09

@LL_Kel-J 

Your order is showing as complete because it has been dispatched from O2.

DHL tracking doesn't usually work immediately though as it takes a while to register in their network. You should receive notification from DHL that they have received your parcel and giving you a delivery date.

You will also receive a text on the morning of delivery giving you a time slot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎03-12-2019 13:02

on ‎03-12-2019 13:02

Any update on this one @LL_Kel-J? Has your delivery arrived successfully? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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