Solved: Live Chat

Anonymous · ‎31-10-2016

Hi,

I am trying to use the Live Chat but constantly getting either offline or

Live Chat - Busy

All our agents are currently busy, please try again later.

Whats the issue with the system?

Thanks

Pete

MI5 · ‎31-10-2016

We are being told there are some problems with contacting CS at the moment, so please bear with whilst the issues are sorted out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-10-2016

We are being told there are some problems with contacting CS at the moment, so please bear with whilst the issues are sorted out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎31-10-2016

Hi @Anonymous they are having issues today...Have a look at this thread. Hopefully it will be sorted soon... http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/On-hold-with-o2/m-p/1013082/highlight/true#M150940

Veritas Numquam Perit

Martin-O2 · ‎31-10-2016

@Anonymous As mentioned above we're working as quickly as possible to resolve the issues so please bear with us.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎31-10-2016

I have been trying to contact your customer services to cancel my contract which ends on 30th November 2016, unable to get through by phone so trying here,

MI5 · ‎31-10-2016

@Anonymous wrote:
I have been trying to contact your customer services to cancel my contract which ends on 30th November 2016, unable to get through by phone so trying here,

Unfortunately this is not CS so you cannot cancel here

See help thread for more info http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-10-2016

No Live chat and nobody answewring outside calls !

I even went into an O2 shop and they couldn't get through to customer service

Worse thing is I'm calling you back to upgrade - you called me then dissapeared - this has gone from me wanting to extend my contract with O2 to wanting to leave !!!

MI5 · ‎31-10-2016

There is an issue with contacting cs that o2 are aware of and are working to fix.
Please be patient whilst they resolve this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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