This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Help with a credit issued to my account by o2

VABooth
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎29-04-2024 12:31

on ‎29-04-2024 12:31

Following a very long conversation with o2 via phone in store and via phone at home, a credit of £163 has been issued to my account to enable me to clear the handset balance and therefore upgrade. This has been issued to my next bill therefore I am still unable to upgrade despite this being discussed at length earlier today. I would like to complete my upgrade ASAP as discussed this morning. How can this be resolved please

Message 1 of 2
493 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 151911 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎29-04-2024 12:54

on ‎29-04-2024 12:54

@VABooth 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Guide: How to find help & contact O2 

Guide: Upgrading Your O2 Phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
484 Views
0 Kudos
Top