Hello there guys.
Maybe we have here someone from O2 who can help me because literally I’m fed up with this situation!
In the beginning of this month I pay off my remaining balance for my Aipods Pro 2nd generation. I done that through the phone and like usual I have confirmation email from O2 saying thank you for making a payment etc, next day O2 deducted physically money from my account and my contract should be closed.
how surprised I was when after few days my contract was still open and when I contacted O2 through Facebook messenger they told me money are disappeared somewhere somehow and no one can tell me how that happens even if I have physical proofs of my transaction and money was deducted from my account by O2. They ask me to request something what they call Payment to trace ( and in that sort of situation it’s required by them to do that but it’s only can be done by the phone, I need to give them my card details and it’s can’t be done via DM from obvious reasons ). I say no problem I can call you guys and it’s should be easy fix. How wrong I am it’s outstanding ! It’s take me around 6 calls and in total 3h on the phone to have 0 help and 0 information. When they told me I need to be redirected to someone from financial department and can I have wait they hang up on me in the end. How rude is that !
Seriously I have enough and I just want to close my account and go to competition because I think now anyone can give me better service compare to O2.
