Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Disney+

I have 3 months free Disney+ as I got a new phone and my wife already has a subscription for this via O2. Is it possible to transfer the 3 free months to her?

Resolved! I can't make telephone calls - my mobile number is xxxxxxxxxxxxxx

Dear o2, For several days now I have not been able to use my phone to make calls or use my data. Consequently I haven't been able to call customer services until today when I could use a landline! In the last few weeks I was asked by o2 to sign a con...

Resolved! 02 open discount

Got contract 6 months ago and just found out I am eligible for O2 open discount. Unfortunately I am getting the following error. You can’t get an O2 Open discount with this number as it’s been over 28 days since the contract started. Your contract st...

Sending back a repaired phone

Ive recently sent off my phone for repair. I was told by o2 that I'd need to pay for a more secure option through the post office to ensure the phone arrived safely which I have done so. However, will my phone come back to me with the same method of ...

Number porting issues

Hi on the 16th of may 23 I sent o2 a pac code from giffgaff [Removed] and a number that I was bring over to o2 [Removed] on the 18th of may 23 the number was surprosed to change over but hasn’t ive phoned customer service 154 times in the last 9 day ...

Additional charges on account

HI I have an additional charge on my account that I do not recognise relating to App store purchase. can you help identify what app this is for as I wish to cancel

Resolved! Sim replacement

Hello, My phone got stolen last night I need a replacement sim asap. Where do I request that? Best,Ksenia K

Resolved! New Contract Sim Only

Hi, I recently took out a new contract with yourselves. In the offer it stated the extra (Amazon/Disneye etc) would be for 6 months however when I visit the site or app, it lists just 3 months. Why is this different? Thanks

Resolved! Add Disney plus for existing customer

I’m an existing pay monthly customer, I want to add Disney plus but it just keeps goi go round in a loop, with no option to add it! Can anyone help?

Voicemail not working.

Hi I moved to o2 about 18 months ago from Tesco Mobile. My voicemail has never worked. When people call and it should go to voicemail it doesn't. They get "It has not been possible to connect your call. Please try again later" I've spoken to o2 about...

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