Deletion of My O2 Account

[Anonymous]

My contract ran out and I moved my number over to a new SIM several months ago and I now require deletion of my O2 account as it is no longer of any use.

[Anonymous]

If you mean here just log out and it will go dormant.

Even tho you have moved you can still visit if you wish.

Or contact @Toby who would be able to help.

if you moved to a Payg sim the account will de activate in around 6 months as long as you don't top up in 999 days or make a call within 6 months.

[jonsie]

For some strange reason O2's system doesn't allow deletion of accounts. As @Anonymous says it will just become dormant after six months.

[MI5]

As with all companies an audit trail is required for a certain period of time. Therefore your account will remain on O2's systems in compliance with UK law.

[Anonymous]

Hmmm. The last Pay Monthly bill was dated 8th October 2013; it shows the bill is disconnected I'd just rather not have an account with all my personal information on hanging around if it can be helped.

[MI5]

Unfortunately, as explained, it cannot be helped unless the law is changed.

[Anonymous · Accepted solution]

http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444 contact Toby

[Anonymous]

Thanks. I've sent a message to Toby to see if anything else can be done.

[Anonymous]

Ok.

He will give you further official clarification.