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Mandy9
Level 1: Joiner
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on ‎11-10-2021 19:49

on ‎11-10-2021 19:49

Hi really looking for advice please . I left O2 about two years ago however I need to prove to a certain company that the number I created my account with was mine and they are asking me for a copy of my end of contract ! How do I get this as I didn’t keep my original phone number ???

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MI5
Level 94: Supreme
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on ‎11-10-2021 21:10

on ‎11-10-2021 21:10

@Mandy9 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149993 Posts
  • 641 Topics
  • 28565 Solutions
Registered:

on ‎11-10-2021 21:10

on ‎11-10-2021 21:10

@Mandy9 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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