keep my number

[Springerspaniel]

Hello, I have bought a new phone, but wish to keep my old number. Both contracts are with 02.

I wish to cancel my old contract and switch to the new one.

My old number is [Edited], the new number is [Edited].

kind regards

Dave

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Bambino · Accepted solution]

@Springerspaniel This is not O2. This is a customer community, and this site is available to anyone. If you want to avoid getting spammed or scammed, remove your phone numbers. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove the numbers.

You'll need to speak to customer service to migrate your old number. See this guide:

Migration & porting into O2 - O2 Community

Call 202 from your mobile or 0344 809 0202, or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

FLAGGED

[pgn]

Guide: Migration & porting into O2 should help you get to grips with migrating your number from the old to the new, @Springerspaniel - good luck!