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Split Swevice

HKA
Level 1: Joiner
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on ‎03-01-2020 23:36

on ‎03-01-2020 23:36

Hi,

I have recently transferred from EE to 02 and this was supposed to be completed today. I have 2 phones and are receiving phones and texts on both, and not receiving some texts at all. Why is this taking so long? Is there anything I can do? I have rebooted both phones several times but still no luck.
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HKA
Level 1: Joiner
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on ‎03-01-2020 23:38

on ‎03-01-2020 23:38

Service *
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MI5
Level 94: Supreme
In response to HKA
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on ‎03-01-2020 23:40

on ‎03-01-2020 23:40

@HKA 

If it hasn't sorted itself out by the morning, call cust service to check it out for you Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 86: Prestigious
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on ‎03-01-2020 23:41

on ‎03-01-2020 23:41

@HKA Did you port two numbers at the same time?

I DO NOT WORK FOR O2



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Martin-O2
Former Staff
In response to Bambino
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on ‎06-01-2020 12:26

on ‎06-01-2020 12:26

@HKA is there any update on your situation? Has the transfer completed properly? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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