Solved: Sim Swap, can I get new number?

Anonymous · ‎09-12-2013

Hello I just upgraded my Monthly contract and I received my new phone today, my issue is that I wanted to keep the phone number on the phone that I had previously separate as a business contact on pay as you go. If I swap sims then that will invalidate the Sim and transfer it to the new phone, so I was wondering if I can get a new Sim and phone number for my new contract while transferring my previous contract sim to Pay as you go. I can't find anything on the site to answer this question so I'm very confused. Basically, can I get a new number for my new contract and phone while keeping my previous sim also.

adamtemp64 · ‎09-12-2013

Ring 202 and ask they should be able to help you

iPhone 11 Pro 256gb on unlimited data
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Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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View solution in original post

adamtemp64 · ‎09-12-2013

Ring 202 and ask they should be able to help you

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎09-12-2013

You should have taken the upgrade with a new number and taken your old number directly to PAYG. It might be more difficult now as you have just effectively started a new 2 year contract....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-12-2013

I never actually got the option to ask for a new number hence the confusion I'll phone 202. Thank you for the help.

perksie · ‎09-12-2013

@Anonymous wrote:
I never actually got the option to ask for a new number hence the confusion I'll phone 202. Thank you for the help.

You could have asked for it, O2 wouldn't know otherwise.

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Sim Swap, can I get new number?

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