O2 Boost Box

[TonyMR]

I’m a former employee of Capita/O2, and I was given a Boost Box by O2. The issue I’m facing is that my new Pixel phone won’t connect via 3G, and I need to confirm whether my phone is still registered with the Boost Box.

I’ve reached out to Customer Services, but they don’t have any information on the Boost Box and can’t transfer me to the Business Team because I don’t have a business number. When I’ve tried to contact the Business Team directly, they’re unable to validate my identity because they don’t have access to non-business accounts.

It feels like there’s no clear way to get in touch with a Boost Box support team, and even if there were, they wouldn’t be able to assist without confirming my identity first—something they can’t do either.  HELP.

[madasaf1sh]

@TonyMR 

It is a no longer supported device, and you are going to find anyone who knows anything about them, as they have been stopped for all customers now that WiFi Calling is available and support has been removed for them.

You can and see if any of the UK based social media CS can help, but dont hold out any hopes.. 

I think you may have to admit defeat and accept its a dead device

[Enlli]

Even if you got it going I suspect it will be a total dead duck next year as 3G is switched off.

Not much life left in the old girl

[MI5]

@TonyMR 

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

[TonyMR]

I wasn't sure where exactly to post this - I am sorted now, I spoke to the Connected for Business Team after going through Consumer identity check and although they don't get many calls about the Bb, they still support it despite it no longer being sold to business customers.  

[Enlli]

So what's the advantage of a 3G boost box over 4G WiFi Calling 

I'm curious 

[japitts]

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@Enlli wrote:

So what's the advantage of a 3G boost box over 4G WiFi Calling 

I'm curious 

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From a "which technology is better" angle, there is no advantage. VoLTE & WiFi-calling both use the newer IMS-core, 3G is a legacy tech.

There may be a user-perception that "having more bars" is better than relying on your WiFi, but the exact same end result is achieved.

Users of older 3G/2G phones would tend not to have access to VoWiFi and thus be better off with a 3G picocell (which is what these boxes are), but that argument is the same as for keeping the 3G network running nationally.

[Oxonian]

The Boostbox will enhance the 3G signal @Enlli if you are operating in a building without conventional Broadband/WiFi and are therefore unable to utilise WiFi Calling :-

Boostbox guide | Help & Support | O2

https://www.o2.co.uk/help/network-coverage-and-international/boostbox-guide

[Enlli]

Actually @TonyMR original post states the new Pixel Phone won't connect to 3G however I was under the impression that at Pixel phones handled 4G. 

I don't see the need for 3G in this case

[japitts]

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@Oxonian wrote:

The Boostbox will enhance the 3G signal @Enlli if you are operating in a building without conventional Broadband/WiFi and are therefore unable to utilise WiFi Calling :-

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The Boostbox also needs broadband to provide backhaul.