No Network Signal - wr6 area

[Anonymous]

I have no network signal now for 6 hours - and its not just my phone my partners phone is also without a signal - yet the signal checker states there is no problems in my area - can anyone let me know what is going on please

[Anonymous]

Remove your sim and clean it.

Re insert and reboot.

Ring O2 on 202 contract or 4445 Payg to ensure your account is ok and to challenge the mast results.

[MI5]

Quite a lot of network upgrades happening at the moment so you could be effected by this or it could be a fault not yet showing on the tracker.
Report it to O2 if it persists.....

[Anonymous]

yes have tried removing sim etc, but nothing, my partners phone is also the same no signal at all - very frustrating as waiting for some important calls

[perksie]

There is some maintenance being done on your mast on the 11th, that might help.

[Anonymous]

how do i report it to O2 please never had anything like this happen before

[Anonymous]

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@Anonymous wrote:

yes have tried removing sim etc, but nothing, my partners phone is also the same no signal at all - very frustrating as waiting for some important calls

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As you are waiting for important calls it is definitely worth signing up to TuGo.

Free service and you can receive calls/texts on various devices using the internet.

This will help until the issues are resolved.

[jonsie · Accepted solution]

Sounds like a network issue then. As advised, report it to customer service.

[MI5]

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@Anonymous wrote:

how do i report it to O2 please never had anything like this happen before

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Options here http://www.o2.co.uk/contactus

[Anonymous]

well just sent 30 minutes chatting to someone for them to tell me nothing and apparently they will contact me within 3 days to resolve the issue - well that helps (not) i have tried my sim in a different o2 phone and that sim in my phone and both phones still have no network - i was basically told i have to wait and see if the network comes on!!